Eric Glavin paid nearly $200 for an online passport service he said misrepresents what it can do and was of no value. (Stephanie Matteis)
Central Ontario’s Better Business Bureau has received 21 complaints about the company, which is not accredited by the bureau.
The complaints and reviews are similar to Glavin’s: people found the service, thinking they were paying for passport applications or renewals, but did not receive the service they believed they purchased.
Glavin said he received a package of forms to fill out from PassportOnline.ca. (Stephanie Matteis)
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