So, United Airlines, after three weeks of groveling and apologizing for that terrifying police-state video on one of its flights a few weeks ago, is doing the sensible thing.
Instead of calling in police goons to brutalize seated passengers and drag them off overbooked flights, United will from now on offer up to $10,000 US to passengers who volunteer to take a later flight. A United spokeswoman quickly returned my call to confirm that.
But then, that’s the way the American market works.
Any U.S. company facing a blast-wave of consumer anger, and, in United’s case, watching its stock price wither, does what it has to do, knowing that customers can easily choose the competition.
Flight crews in the United States acknowledge that a thousand times a day upon landing: “Thanks for choosing us, we know you have a choice, and we appreciate your business,” or something to that effect.
Ever hear that on Air Canada? I haven’t.
read more at cbc.ca
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