OTTAWA – Canada’s tax collectors often aren’t picking up the phone, and when they do, Canadians are being given incorrect information, a new federal audit reveals.
The examination by Canada’s Auditor General Michael Ferguson into whether the Canada Revenue Agency’s nine call centres were providing Canadian taxpayers with timely access to accurate information, found that call centre agents only answered the phone about one-third of the time.
When the callers do get through to the call centre, the audit found that agents are giving Canadians incorrect information nearly 30 per cent of the time.
Read more at CTV News
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